General Support
FAQs for general questions about pricing, your account, compatibility, and installation.
Red Giant FAQ
General Support
Downloads & Installation
How do I install my products?
Will these products work with my system?
'Failed or Interrupted Connection' when downloading Universe
Do current versions of plugins open older plugin versions' projects?
My plugins are appearing in After Effects, but not Premiere
How do I install upgrades?
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Serials & Registration
Why is there a watermark over my trial?
Why isn't my serial number working?
I'm not in trial mode, why am I still seeing a watermark?
How can I tell which product my serial number belongs to?
What is your render-only policy? How do I get a render-only version?
Why does my plugin still say 'Register' when I use it?
See all 8 articles
Sales
How do I purchase upgrades?
How can I apply for academic discounts?
Where can I retrieve the products I've purchased?
Do you charge VAT?
How do I request a refund?
Red Giant FAQ
General Support