General Support
FAQs for general questions about pricing, your account, compatibility, and installation.
Red Giant FAQ
General Support
Downloads & Installation
Why doesn't the Installed tab show my installed products?
How do I install my products?
Is my system compatible with your products?
Do current versions of plugins work with older versions of plugins?
Are your Mac OS X products compatible with modified hardware?
How do I install upgrades?
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Activations & Registration
Why is there a watermark over my trial?
I'm not in trial mode, why am I still seeing a watermark?
Why isn't my serial number working?
How can I tell which product my serial number belongs to?
How do I register my product out of trial mode?
What is your render-only policy? How do I get a render-only version?
See all 7 articles
Sales
Does Red Giant Complete affect my other serials at all?
What happens to my active Universe subscription if I buy Red Giant Complete?
How do I purchase upgrades?
How can I apply for academic discounts?
How do I request a refund?
Where can I retrieve the products I've purchased?
Red Giant FAQ
General Support