General Support

FAQs for general questions about pricing, your account, compatibility, and installation.

  1. Red Giant FAQ
  2. General Support

Downloads & Installation

Why doesn't the Installed tab show my installed products?
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How do I install my products?
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Is my system compatible with your products?
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Do current versions of plugins work with older versions of plugins?
Do you support Macs with modified GPUs?
How do I install upgrades?
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Activations & Registration

Why is there a watermark over my trial?
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I'm not in trial mode, why am I still seeing a watermark?
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Why isn't my serial number working?
How can I tell which product my serial number belongs to?
How do I register my product out of trial mode?
What is your render-only policy? How do I get a render-only version?
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Sales

Does Red Giant Complete affect my other serials at all?
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What happens to my active Universe subscription if I buy Red Giant Complete?
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How do I purchase upgrades?
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How can I apply for academic discounts?
How do I request a refund?
Where can I retrieve the products I've purchased?
  1. Red Giant FAQ
  2. General Support