General Support
FAQs for general questions about pricing, your account, compatibility, and installation.
Red Giant FAQ
General Support
Downloads & Installation
Why doesn't the Installed tab show my installed products?
How do I install my products?
Is my system compatible with your products?
Do current versions of plugins work with older versions of plugins?
Are your plugins compatible with modified Mac systems?
How do I install upgrades?
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Activations & Registration
What does it mean by my "email address is reserved or not registered?"
Why did my subscription expire early?
Why is there a watermark over my trial?
I'm not in trial mode, why am I still seeing a watermark?
I have purchases made through Red Giant and not a subscription or license managed by Maxon
Why isn't my serial number working?
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Sales
Does Red Giant Complete affect my other serials at all?
What happens to my active Universe subscription if I buy Red Giant Complete?
How do I purchase upgrades?
Can I buy individual tools instead of suites or subscriptions?
What is Maxon One?
Do I need to create a new account to try Maxon One?
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Red Giant FAQ
General Support