General Support
FAQs for general questions about pricing, your account, compatibility, and installation.
Red Giant FAQ
General Support
Downloads & Installation
How do I install my products?
Is my system compatible with your products?
Do current versions work with older versions?
Do you support Macs with modified GPUs?
'Failed or Interrupted Connection' when downloading Universe
How do I install upgrades?
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Serials & Registration
Why is there a watermark over my trial?
I'm not in trial mode, why am I still seeing a watermark?
Why isn't my serial number working?
How can I tell which product my serial number belongs to?
How do I register my product out of trial mode?
What is your render-only policy? How do I get a render-only version?
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Sales
How do I purchase upgrades?
Do you charge VAT?
How can I apply for academic discounts?
How do I request a refund?
Where can I retrieve the products I've purchased?
Red Giant FAQ
General Support