General Support

FAQs for general questions about pricing, your account, compatibility, and installation.

  1. Red Giant FAQ
  2. General Support

Downloads & Installation

Why doesn't the Installed tab show my installed products?
📍 Pinned
How do I install my products?
📍 Pinned
Is my system compatible with your products?
📍 Pinned
Do current versions of plugins work with older versions of plugins?
Are your plugins compatible with modified Mac systems?
How do I install upgrades?
See all 12 articles

Activations & Registration

What does it mean by my "email address is reserved or not registered?"
📍 Pinned
Why did my subscription expire early?
📍 Pinned
Why is there a watermark over my trial?
📍 Pinned
I'm not in trial mode, why am I still seeing a watermark?
📍 Pinned
I have purchases made through Red Giant and not a subscription or license managed by Maxon
Why isn't my serial number working?
See all 9 articles

Sales

Does Red Giant Complete affect my other serials at all?
📍 Pinned
What happens to my active Universe subscription if I buy Red Giant Complete?
📍 Pinned
How do I purchase upgrades?
📍 Pinned
Can I buy individual tools instead of suites or subscriptions?
What is Maxon One?
Do I need to create a new account to try Maxon One?
See all 13 articles
  1. Red Giant FAQ
  2. General Support