General Support
FAQs for general questions about pricing, your account, compatibility, and installation.
Red Giant FAQ
General Support
Downloads & Installation
Why doesn't the Installed tab show my installed products?
How do I install my products?
Is my system compatible with your products?
Do current versions of plugins work with older versions of plugins?
Are your plugins compatible with modified Mac systems?
How do I install upgrades?
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Activations & Registration
Why is there a watermark over my trial?
I'm not in trial mode, why am I still seeing a watermark?
Why isn't my serial number working?
How can I tell which product my serial number belongs to?
How do I register my product out of trial mode?
What is your render-only policy? How do I get a render-only version?
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Sales
Does Red Giant Complete affect my other serials at all?
What happens to my active Universe subscription if I buy Red Giant Complete?
How do I purchase upgrades?
How can I apply for the academic subscription of Complete?
How do I request a refund?
Where can I retrieve the products I've purchased?
Red Giant FAQ
General Support