If Red Giant Application Manager (RGA) shows a product you've purchased is in trial mode, it likely means the product needs to be activated either using an activation or a serial number; or the product had been installed using an older installation method.
To activate products in RGA, either:
- Click Activate under the product's options in RGA.
- If there is no activation option provided (and you haven't got a serial):
- Check that you're logged into RGA using the email that had purchased the product from our website.
- Try selecting Refresh Account Information from the menu in the top right (
).
- If there is no activation option provided (and you haven't got a serial):
- To use a serial number, select the menu in the top right (
), followed by Enter Serial Number.
Note: If you are still using the legacy Red Giant Link application, it may be incorrectly showing current subscription products as a trial. You'll want to ensure you've updated to the Red Giant Application Manager.
If you need any help, contact support.
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