Known Issues & Workarounds

  • Installer doesn't properly recognize Knoll Light Factory for Photoshop serials
    Workaround: Make you click Submit after entering your Knoll Light Factory for Photoshop serial so that it gives a prompt reading 'All Trial Limitations Removed', then click off Knoll Light Factory and press Continue. Ignore the next prompt asking if you'd like to install in Trial Mode; as long as you had entered and submitted a valid serial for Knoll Light Factory for Photoshop, the product will still get registered.

  • Knoll Light Factory crashes when applied to images over 8,000 pixels wide or high.
    Workaround: Apply it to the image prior to upscaling (or after downscaling) an image into 8,000 pixel dimensions.

  • Knoll Light Factory crashes when About is clicked.
    Workaround: Launch Red Giant Link to tell which version of Knoll Light Factory is installed, or install its last version using its last installer. If you're trying to register Knoll Light Factory, you can do that through the installer

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