Why can't I sign in?

If the Red Giant Application Manager (RGA) is not letting you sign in, it's usually because:

  • RGA needs to be reinstalled with its latest installer: Mac / Win
    • This option should be tried even if RGA says it's currently up-to-date.
  • You are behind a firewall
    • You'll need to configure your firewall to allow RGA to accept incoming/outgoing connections. Consult with your firewall's documentation for steps on how to do this.
  • Your Computer Name has a special character in it
    • To check your computer name, head into About Your PC (search "About" on Windows) or Sharing (under System Preferences on Mac) and adjust the computer's name to something with only A-Z characters.

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