- If you purchased your products through Red Giant, all of your serials and installers are shown on the Your Products page after logging in.
- Some older products and purchases may only appear under the Order History page. The serials are displayed on the invoice, and the installers can be retrieved from the Legacy installers page.
- If you don't see your products listed on the Your Products page or the Order History page, and had purchased through Red Giant, ensure you've logged in under the email address that was used to make the purchase.
- If you purchased your products through another vendor, we unfortunately do not track that information, and you will need to contact that vendor for your order information.
- You can still retrieve installers through our website either on the downloads page if it's current, or the legacy installers page if it's an older version.
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