How do I activate my Universe plugins and remove the watermark?

If you've purchased Universe but are still seeing watermarks on your Universe plugins, you may need to refresh your Membership information through Red Giant Link by following these steps:

  • Open the Red Giant Link program
    • On Windows, this will be in your Start menu in a Red Giant folder
    • On Mac, this will be in your Applications folder
  • Click the menu icon Screen_Shot_2019-01-29_at_9.49.51_AM.png in the top right and choose Refresh Account Information
  • This should then have Link reflect your current membership and kick the plugins out of trial mode. If it doesn't, check that:
    • You've signed into Link using the same email that was used to purchase Universe
    • Red Giant Link is up to date. Older versions of Red Giant Link can sometimes not connect to our servers properly.
    • There aren't any firewalls or proxies restricting Red Giant Link's ability to send and receive data.

Note that you were using the Universe plugins in their trial mode and they had watermarks, you may need to clean out the cache of whichever program you were using them with.

To clean out the cache in...

    • Final Cut Pro: Click File > Delete Generated Event Files
    • Premiere: Click Sequence > Delete Render Files
    • After Effects: Click Edit > Purge > Image Cache Memory
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