All of our software is compressed into a .zip file that will need to be extracted using decompression/extraction software, which is typically on your system by default.
If you're having trouble extracting/decompressing our .zip file's contents, try some of these tips:
- Decompression/Extraction software
Ensure you have decompression software installed on your system so you are able to unzip the downloaded package. Most operating systems come with a built-in utility, you may also choose from the many free programs that are available (like WinZip or 7Zip).
- Hard-wire your Internet connection
If you are wirelessly connected to the Internet, turn off your wireless connection and hard-wire your computer. This can help combat corrupted or incomplete downloads, which can have extraction problems.
- Switch to another browser or clean out your browser's cache, then try downloading once more.
- Proxy-related issues
If you are behind a firewall or proxy, you may experience problems if it isn't properly configured or is restrictive in where files are downloading from. Try temporarily disabling your firewall/proxy, or downloading using a different Internet connection.
- Use a download manager
A commonly experienced problem is getting disconnected and reconnected within a short time period, which may not be normally noticed, but may prevent the file from downloading correctly. A download manager will help pick up where you left off once you are reconnected.
Here are a few free download manager options:
• DownThemAll (Firefox Add-on)
• Free Download Manager