If I am experiencing a problem with Red Giant Link, how do I provide feedback?


 If you are experiencing any problems installing or updating your Universe plug-ins, managing your account, or anything else, the best option would be to open a support ticket.  However, a very helpful step for providing feedback would be to submit a report through Link itself.

 

  • Go to the Red Giant Link Help menu (menu bar on Mac, title bar on Windows) and select the "Submit Bug Report For Link" menu item.

Submit_Bug_report.png

 

 

  • Enter your email address and the specifics of the problem.

Bug_Report_Dialog.png

  • Click the Submit button.

 

 

This will send an email to our engineers and customer service with a log that will help diagnose the error.

Have more questions? Submit a request

Comments