Error: Status -1 -- My installation failed with this error message


If an installation fails relaying status -1, it's typically related either to file permission issues between the installer and the locations it's trying to install files into, or a background service that's interrupting the installation process.

Since there are multiple possible culprits, there's multiple potential workarounds. Here they are in order of which works best:

  • Restart your machine and try once more
    • This force-closes any background service that might've been interrupting the installer.
  • Try using the product's direct installer (instead of installing through the Red Giant Application Manager).
  • Run an uninstallation script, then try reinstalling:
    1. Close the installer. Head into Applications > Utilities > Terminal
    2. Type or paste in this command and hit Enter:
      sudo /Library/Application\ Support/Red\ Giant/Services/ 
      • It'll ask for your admin password; provide it and hit Enter.
    3. Once it's done, try reinstalling.
  • Create a brand new user account on your machine with admin permissions, and try reinstalling under that new account.

If none of those steps help, or you need assistance, contact support.

Related FAQs:

Have more questions? Submit a request