Knowledge Base
Downloads & Installation
- How do I install my products?
- Will these products work with my system?
- 'Failed or Interrupted Connection' when downloading Universe
- Do current versions of plugins open older plugin versions' projects?
- My plugins are appearing in After Effects, but not Premiere
- How do I install upgrades?
- See All 13 Articles
Serials & Registration
- Why is there a watermark over my trial?
- Why isn't my serial number working?
- I'm not in trial mode, why am I still seeing a watermark?
- How can I tell which product my serial number belongs to?
- What is your render-only policy? How do I get a render-only version?
- Why does my plugin still say 'Register' when I use it?
- See All 8 Articles
PluralEyes
- How do I connect PluralEyes 4 to Premiere?
- How do I use PluralEyes & Premiere without the Connector/Extension?
- Error: Media Preparation Completed with Errors
- Where are older versions of PluralEyes?
- Why aren’t my unsynced clips colored in Premiere Pro?
- (Edius) I'm getting an error message when importing my synced FCP XML into Edius
- See All 16 Articles
Offload
Instant 4K
Magic Bullet Colorista IV
Magic Bullet Looks
Magic Bullet Denoiser III
Trapcode Tao
Particular
- How do I migrate a project from Particular 2 into Particular 3?
- Why am I getting unusual results when working with Color Over Life?
- How do I control the proximity to the light source
- Why can't I import an OBJ animated sequence?
- Why am I seeing disparity between GPU and CPU modes?
- Why does Particular switch from Streaming to Direct mode?
- See All 10 Articles
Form
Shine
Mir
Sound Keys
Installation
Account
- Universe 2.0 Changes
- Will my older projects still open with Universe 2.0?
- How do I go from a Monthly subscription to Annual subscription?
- Can I buy more than one subscription of Universe?
- Does Universe have support for corporate volume licenses?
- What if my credit card has expired or is otherwise not valid on my billing date?
- See All 10 Articles
Plugins
Knoll Light Factory
Composite Wizard
Holomatrix
Image Lounge
Warp
Primatte Keyer
Key Correct
Red Giant Link
- Link says I've got a 'Failed or Interrupted' connection and can't download Universe
- Why does Link show a product I've purchased as a trial?
- What is Red Giant Link?
- Red Giant Link can't connect, or it won't let me sign in
- Why don't I see my products listed in the Products tab?
- Why don't I see my purchases listed under the Account tab?
- See All 8 Articles
Trapcode Suite 12
- Trapcode Starglow 1.6: Compatibility & System Requirements
- Trapcode Sound Keys 1.2: Compatibility & System Requirements
- Trapcode Shine 1.6: Compatibility & System Requirements
- Trapcode Particular 2.2: Compatibility & System Requirements
- Trapcode Mir 1.0: Compatibility & System Requirements
- Trapcode Lux 1.3: Compatibility & System Requirements
- See All 10 Articles
Magic Bullet Colorista
Magic Bullet Cosmo
Magic Bullet Looks & PhotoLooks
- Magic Bullet Looks 3: Avid crashes upon launch
- Magic Bullet Looks 3: Compatibility & System Requirements
- Magic Bullet Looks 3 & 2: I'm seeing a black frame when I apply Looks
- Magic Bullet Looks 2: Compatibility & System Requirements
- Magic Bullet Looks 2: How do I install?
- Magic Bullet Photolooks: Compatibility & System Requirements
- See All 23 Articles
Magic Bullet LUT Buddy
Magic Bullet Mojo
Universe Legacy
- How can I access the Legacy plugins?
- Can anyone access the Legacy plugins?
- Can I still open projects that use the free plugins from Universe 1.6?
- I never purchased a Premium subscription to Universe but have been using the free plugins. Can I still access all of the free plugins?
- Why did you move the free plugins into a Legacy section?
- How do I tell which Legacy plugins are Premium and which ones are Free?
- See All 8 Articles
PluralEyes & DualEyes
- Why won't PluralEyes 3.5 launch from Premiere CC 2015.0 or earlier?
- PluralEyes 2: It won't launch
- PluralEyes 3.5: Compatibility & System Requirements
- PluralEyes 3.5: Links to User Guides & Tutorials
- PluralEyes 3.5 (w/ Premiere): Connecting PluralEyes to Premiere CC 2015
- PluralEyes 3/3.5: Importing a FCP, PPro or Avid project into PluralEyes?
- See All 39 Articles
Knoll Light Factory for Photoshop
Presto
BulletProof
Guru Presets
Magic Bullet QuickLooks Free
Magic Bullet Colorista Free
Contact Support Team
If you've searched the knowledgebase above and still can't find answers to your questions, then the most efficient way to get answers to is to open a Support Ticket. Barring weekends and events, we aim for a 24 hour turnaround.
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