Knowledge Base
Downloads & Installation
Serials & Registration
- Why is there a watermark over my trial?
- Why isn't my serial number working?
- I'm not in trial mode, why am I still seeing a watermark?
- How can I tell which product my serial number belongs to?
- What is your render-only policy? How do I get a render-only version?
- Why does my plugin still say 'Register' when I use it?
- See All 8 Articles
PluralEyes
- How do I connect PluralEyes 4 to Premiere?
- How do I use PluralEyes & Premiere without the Connector/Extension?
- (Premiere) Why am I seeing diagonal/danger stripes on my clips?
- How do I activate PluralEyes 3.5 with my PluralEyes 4 serial number?
- Can I edit my sequence before I bring it into PluralEyes 4.0?
- What's the best way to work with Spanned Media?
- See All 12 Articles
Offload
Instant 4K
Magic Bullet Looks
- I am recieving a black frame when applying Magic Bullet Looks in Final Cut Pro X
- Why was Photolooks discontinued?
- Does Looks work with Photoshop CC 2015?
- Can I install Looks 2 (Guru) preset packs into Looks 3?
- Looks 3 in Final Cut Pro X: Backwards Compatibility
- Why is Looks pulling a black or incorrect frame into the Looks Builder interface?
- See All 15 Articles
Magic Bullet Colorista
Magic Bullet Mojo
Magic Bullet Denoiser II
Particular
Form
Installation
Account
- Universe 2.0 Changes
- Will my older projects still open with Universe 2.0?
- How do I go from a Monthly subscription to Annual subscription?
- Can I buy more than one subscription of Universe?
- Does Universe have support for corporate volume licenses?
- What if my credit card has expired or is otherwise not valid on my billing date?
- See All 10 Articles
Plugins
Primatte Keyer
Red Giant Link
- Why does Link show a product I've purchased as a trial?
- What is Red Giant Link?
- Red Giant Link can't connect, or it won't let me sign in
- Why don't I see my products listed in the Products tab?
- Why don't I see my purchases listed under the Account tab?
- Red Giant Link crashes upon launch
- See All 7 Articles
Universe Legacy
- How can I access the Legacy plugins?
- Can anyone access the Legacy plugins?
- Can I still open projects that use the free plugins from Universe 1.6?
- I never purchased a Premium subscription to Universe but have been using the free plugins. Can I still access all of the free plugins?
- Why did you move the free plugins into a Legacy section?
- How do I tell which Legacy plugins are Premium and which ones are Free?
- See All 8 Articles
PluralEyes & DualEyes
- PluralEyes 3.5 (w/ Premiere): Connecting PluralEyes to Premiere CC 2015
- PluralEyes 3/3.5: Importing a FCP, PPro or Avid project into PluralEyes?
- PluralEyes 3/3.5: Touching-Up Synchronization Results
- PluralEyes 3/3.5: Why didn't it sync?
- PluralEyes 3/3.5: How to send us project information for troubleshooting
- PluralEyes 3/3.5 (w/ Premiere): Premiere unstable after importing from PluralEyes
- See All 35 Articles
Knoll Light Factory for Photoshop
Magic Bullet Looks & PhotoLooks
- Magic Bullet Looks 2: I'm seeing a black frame when I apply Looks
- Magic Bullet Looks 2: Compatibility & System Requirements
- Magic Bullet Looks 2: How do I install?
- Magic Bullet Photolooks: Compatibility & System Requirements
- Magic Bullet Photolooks: How do I install?
- Magic Bullet Photolooks: Known Issues & Workarounds
- See All 8 Articles
Presto
BulletProof
Guru Presets
Magic Bullet QuickLooks Free
Magic Bullet Colorista Free
Contact Support Team
If you've searched the knowledgebase above and still can't find answers to your questions, then the most efficient way to get answers to is to open a Support Ticket. Barring weekends and events, we aim for a 24 hour turnaround.
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