Downloads & Installation
Serials & Registration
- Why is there a watermark over my trial?
- Why isn't my serial number working?
- I'm not in trial mode, why am I still seeing a watermark?
- How can I tell which product my serial number belongs to?
- What is your render-only policy? How do I get a render-only version?
- Why does my plugin still say 'Register' when I use it?
- See All 8 Articles
- Why isn't PluralEyes 4 importing my FCP X 10.3 XMLs?
- How do I connect PluralEyes 4 to Premiere?
- How do I use PluralEyes & Premiere without the Connector/Extension?
- Why aren’t my unsynced clips colored in Premiere Pro?
- I'm getting an error message when importing my synced FCP XML into Edius
- Why won't PluralEyes 4 launch from Premiere CC 2014 or CC 2015?
- See All 16 Articles
Magic Bullet Looks
- Universe 2.0 Changes
- Will my older projects still open with Universe 2.0?
- How do I go from a Monthly subscription to Annual subscription?
- Can I buy more than one subscription of Universe?
- Does Universe have support for corporate volume licenses?
- What if my credit card has expired or is otherwise not valid on my billing date?
- See All 10 Articles
Knoll Light Factory
Red Giant Link
- Why does Link show a product I've purchased as a trial?
- What is Red Giant Link?
- Red Giant Link can't connect, or it won't let me sign in
- Why don't I see my products listed in the Products tab?
- Why don't I see my purchases listed under the Account tab?
- Red Giant Link crashes upon launch
- See All 7 Articles
Magic Bullet Colorista
Magic Bullet Looks & PhotoLooks
- Magic Bullet Looks 3: Compatibility & System Requirements
- Magic Bullet Looks 2: I'm seeing a black frame when I apply Looks
- Magic Bullet Looks 2: Compatibility & System Requirements
- Magic Bullet Looks 2: How do I install?
- Magic Bullet Photolooks: Compatibility & System Requirements
- Magic Bullet Photolooks: How do I install?
- See All 22 Articles
Magic Bullet LUT Buddy
Magic Bullet Mojo
- How can I access the Legacy plugins?
- Can anyone access the Legacy plugins?
- Can I still open projects that use the free plugins from Universe 1.6?
- I never purchased a Premium subscription to Universe but have been using the free plugins. Can I still access all of the free plugins?
- Why did you move the free plugins into a Legacy section?
- How do I tell which Legacy plugins are Premium and which ones are Free?
- See All 8 Articles
PluralEyes & DualEyes
- Why won't PluralEyes 3.5 launch from Premiere CC 2015.0 or earlier?
- PluralEyes 3.5: Compatibility & System Requirements
- PluralEyes 3.5 (w/ Premiere): Connecting PluralEyes to Premiere CC 2015
- PluralEyes 3/3.5: Importing a FCP, PPro or Avid project into PluralEyes?
- PluralEyes 3/3.5: Touching-Up Synchronization Results
- PluralEyes 3/3.5: Why didn't it sync?
- See All 37 Articles
Knoll Light Factory for Photoshop
Magic Bullet QuickLooks Free
Magic Bullet Colorista Free
Contact Support Team
If you've searched the knowledgebase above and still can't find answers to your questions, then the most efficient way to get answers to is to open a Support Ticket. Barring weekends and events, we aim for a 24 hour turnaround. If you aren't logged in with your Red Giant ID, you will be asked to log in or create a Red Giant ID.Submit a Request