Knowledge Base
Downloads & Installation
- Why doesn't the Installed tab show my installed products?
- How do I install my products?
- Is my system compatible with your products?
- Do current versions of plugins work with older versions of plugins?
- Are your plugins compatible with modified Mac systems?
- How do I install upgrades?
- See All 12 Articles
Activations & Registration
- What does it mean by my "email address is reserved or not registered?"
- Why did my subscription expire early?
- Why is there a watermark over my trial?
- I'm not in trial mode, why am I still seeing a watermark?
- I have purchases made through Red Giant and not a subscription or license managed by Maxon
- Why isn't my serial number working?
- See All 9 Articles
Sales
- Does Red Giant Complete affect my other serials at all?
- What happens to my active Universe subscription if I buy Red Giant Complete?
- How do I purchase upgrades?
- Can I buy individual tools instead of suites or subscriptions?
- What is Maxon One?
- Do I need to create a new account to try Maxon One?
- See All 13 Articles
Echospace
Form
- Compatibility & System Requirements
- Links to User Guides & Tutorials
- Error: Form won't import my OBJs
- Form seems to load my OBJs, but they don't appear in my composition
- How do I migrate a project from Form 2 into Form 3 or later?
- What are the differences between Particular and Form?
- See All 8 Articles
Mir
Particular
- How do I migrate multiple instances of Particular at once?
- Links to User Guides & Tutorials
- First particle faces the wrong direction when set to "Orient to Motion"
- Why am I getting unusual results when working with Color Over Life?
- Why are particles appearing outside of my Light/Layer Source?
- Why can't I import an OBJ animated sequence?
- See All 10 Articles
Shine
Magic Bullet Colorista V
Magic Bullet Cosmo II
Magic Bullet Denoiser III
Magic Bullet Looks
- I see color discrepancies between Look's preview and the host preview
- Compatibility & System Requirements
- Links to User Guides & Tutorials
- Are Matrox, Blackmagic or AJA cards supported?
- Does Looks see effects/color information from other effects?
- If I'm running into performance/rendering issues, what can I do?
- See All 8 Articles
Supercomp
Primatte
Knoll Light Factory
Optical Glow
Account
Installation
Red Giant Application Manager
- Error: Red Giant Services Unavailable
- Which login do I use for the Red Giant Application Manager?
- What if I have a trial of Maxon One and would like to use a license instead?
- I made changes on my.maxon.net account, how do I reflect those changes on my machine?
- What if I have multiple Maxon licenses?
- How do I activate my Maxon One license?
- See All 14 Articles
Effects Suite 11
Keying Suite 11
- Key Correct: Compatibility & System Requirements
- Key Correct: Links to User Guides & Tutorials
- What are the tools within Key Correct?
- Primatte Keyer 5: Compatibility & System Requirements
- Primatte Keyer 5: Links to User Guides & Tutorials
- When I apply Primatte Keyer in Final Cut Pro, I only see a partial view.
- See All 10 Articles
Knoll Light Factory for Photoshop
Magic Bullet Colorista
Magic Bullet Cosmo
Magic Bullet Denoiser II
Magic Bullet Looks & PhotoLooks
- Magic Bullet Looks 4: Compatiblity & System Requirements
- Magic Bullet Looks 3: Avid crashes upon launch
- Magic Bullet Looks 3: Compatibility & System Requirements
- Magic Bullet Looks 3 & 2: I'm seeing a black frame when I apply Looks
- Magic Bullet Looks 2: Compatibility & System Requirements
- Magic Bullet Looks 2: How do I install?
- See All 23 Articles
Magic Bullet LUT Buddy
Magic Bullet Mojo
PluralEyes & DualEyes
Shooter Suite 13
- Frames: Compatibility & System Requirements
- Frames: Links to User Guides & Tutorials
- What is the difference between 60i and 24p?
- Offload: Compatibility & System Requirements
- Offload: Links to User Guides & Tutorials
- Why am I seeing a 'procedure entry point' error when launching Offload?
- See All 10 Articles
Trapcode Suite 15
Trapcode Suite 14
Trapcode Suite 13
Trapcode Suite 12
- Trapcode Particular 2.2: Compatibility & System Requirements
- Trapcode Starglow 1.6: Compatibility & System Requirements
- Trapcode Sound Keys 1.2: Compatibility & System Requirements
- Trapcode Shine 1.6: Compatibility & System Requirements
- Trapcode Mir 1.0: Compatibility & System Requirements
- Trapcode Lux 1.3: Compatibility & System Requirements
- See All 10 Articles
Universe Legacy
- Where can I get Unmult?
- How can I access the Legacy plugins?
- Can anyone access the Legacy plugins?
- Can I still open projects that use the free plugins from Universe 1.6?
- I never purchased a Premium subscription to Universe but have been using the free plugins. Can I still access all of the free plugins?
- Why did you move the free plugins into a Legacy section?
- See All 9 Articles
BulletProof
Guru Presets
Presto
Magic Bullet Colorista Free
Magic Bullet QuickLooks & QuickLooks Free
Contact Support Team
If you've searched the knowledgebase above and still can't find answers to your questions, then the most efficient way to get answers to is to open a Support Ticket. Barring weekends and events, we aim for a 24 hour turnaround.
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